orders will be shipped via UPS Ground or USPS with an order tracking number,
for the exception of:
1) International Orders Outside of USA
All orders to Post Office Boxes, Domestic and International.
that are not able to be shipped via UPS or USPS will be shipped via the
United States Postal Service 4 to 7 day first class mail. The USPS
does not make a tracking number available for 1st class mail.
shipped via the US Postal Service, the order will be shipped with a
USPS "Certificate of Mailing" or "Delivery Confirmation
certificate of mailing/ Delivery Confirmation will serve as proof that the order has been
DBG, LLC and HerbalCeuticals,
LLC can not guarantee delivery of
orders to international addresses or domestic & international
PO Box destinations via the US Postal Service as there is no way
to ship with 'signature guarantee'.
DBG, LLC and HerbalCeuticals,
LLC will not be held liable for
orders that are lost, stolen, or otherwise not delivered, if
DBG, LLC or HerbalCeuticals,
LLC can provide a "Certificate of Mailing" or
"Delivery Confirmation Certificate" from the
US Post Office.
a package is lost in the mail or seized by customs, it is the
responsibility of the receiver.
the case of a lost, stolen or seized USPS package, Digital
Information Marketing Management will make consideration for
re-shipment and refund on a case by case basis.
products must be returned within 30 days from the original purchase
date, together with a "Refund
Request" letter detailing the procedure followed
during product use, and "why" you are dissatisfied with
the product's performance. Upon receiving the product and the
above mentioned letter, a refund will be disbursed to the purchaser
via a DBG, LLC or HerbalCeuticals, LLC company check or a
Credit Refund to the credit card used for the initial purchase.
Any feedback or complaint accompanying the "Refund
Request" letter will promptly be reviewed by our Quality
Assurance Department as part of our continuous customer service
program to insure complete customer satisfaction.
Once all of the above procedures have been met and approved, DBG,
LLC or HerbalCeuticals, LLC will limit said refund
to the purchaser based on the original purchase price, less the
applicable original shipping & Handling fee. The shipping fee per order is
is recommended that the customer return the order via certified mail
or with a delivery confirmation certificate to guarantee we receive
"If after careful
considerations and review of the request and DBG, LLC or
HerbalCeuticals, LLC determines
that product guideline and recommendations were not followed or
adhered to, DBG, LLC and HerbalCeuticals, LLC shall reserve the rights to nullify the
aforementioned refund policy"
DBG, LLC and HerbalCeuticals, LLC requests customers to supply various
personal information when placing an order, such as name, address,
phone number, email address, credit-card number and expiration
date. We use the data requested only for the purpose of
processing an order or communicating with the customer or supplier
about the status of an order.
treat this customer information as Private and Confidential and will
not disclose this information to other individuals or organizations
unless required by law.
will not distribute or resell customer information to be used in
surveys, mailing lists, or any other purpose other than what is
required to perform our services. Our orders are discreetly
shipped in a plain package with a shipping label from DBG, LLC or
HerbalCeuticals, LLC We
do not specify on the outside of the package the contents inside.
DBG, LLC and HerbalCeuticals, LLC are committed to safeguarding the privacy of our customers'
International Credit Card Orders - Terms and
1) If paying by credit card, your international order will be
processed by DBG, LLC or HerbalCeuticals,
2) An international shipment is one whose destination address is
outside of the United States Of America.
3) All International orders will be charged a shipping
and handling fee in addition to the retail cost of the package ordered
[3 Bottles =$25 ; 6 Bottles =$33]
4) All international orders will be shipped via
the United States Postal Service, 1st class mail. [Orders to
Canada will be shipped via US Postal Service EXPRESS mail service].
5) In the instances of seizure of goods by international Customs
agents or lost shipments, the sole responsibility falls on the
receiving party. Male Boost, nor DBG, LLC and HerbalCeuticals, LLC are
not responsible for lost or seized
goods. Prior to ordering, it is the buyer's responsibility to verify
Customs regulations in the destination country.
6) Lost shipments or undelivered shipments are
non-refundable. Buyer accepts full responsibility for the order once it