Male Boost Guarantee, Shipping and Privacy Information

SHIPPING GUIDELINES

All orders will be shipped via UPS Ground or USPS with an order tracking number, for the exception of:

1) International Orders Outside of USA

2) All orders to Post Office Boxes, Domestic and International.

Orders that are not able to be shipped via UPS or USPS will be shipped via the United States Postal Service 4 to 7 day first class mail. The USPS does not make a tracking number available for 1st class mail.

If shipped via the US Postal Service, the order will be shipped with a USPS "Certificate of Mailing" or "Delivery Confirmation Certificate"

The certificate of mailing/ Delivery Confirmation will serve as proof that the order has been sent.

  • DBG, LLC and HerbalCeuticals, LLC can not guarantee delivery of orders to international addresses or domestic & international PO Box destinations via the US Postal Service as there is no way to ship with 'signature guarantee'.

  • DBG, LLC and HerbalCeuticals, LLC will not be held liable for orders that are lost, stolen, or otherwise not delivered, if DBG, LLC or HerbalCeuticals, LLC can provide a "Certificate of Mailing" or "Delivery Confirmation Certificate" from the US Post Office.

  • If a package is lost in the mail or seized by customs, it is the responsibility of the receiver.

  • In the case of a lost, stolen or seized USPS package, Digital Information Marketing Management will make consideration for re-shipment and refund on a case by case basis.

GUARANTEE & REFUND

 

The procedures and instructions below must be followed for a refund:

  •  The products must be returned within 30 days from the original purchase date, together with a "Refund Request" letter detailing the procedure followed during product use, and "why" you are dissatisfied with the product's performance.  Upon receiving the product and the above mentioned letter, a refund will be disbursed to the purchaser via a DBG, LLC or HerbalCeuticals, LLC company check or a Credit Refund to the credit card used for the initial purchase.  Any feedback or complaint accompanying the "Refund Request" letter will promptly be reviewed by our Quality Assurance Department as part of our continuous customer service program to insure complete customer satisfaction.

  • Once all of the above procedures have been met and approved, DBG, LLC or HerbalCeuticals, LLC will limit said refund to the purchaser based on the original purchase price, less the applicable original shipping & Handling fee. The shipping fee per order is $15.00.

  • It is recommended that the customer return the order via certified mail or with a delivery confirmation certificate to guarantee we receive it.

  • Exclusions:  "If after careful considerations and review of the request and DBG, LLC or HerbalCeuticals, LLC determines that product guideline and recommendations were not followed or adhered to, DBG, LLC and HerbalCeuticals, LLC shall reserve the rights to nullify the aforementioned refund policy"

PRIVACY STATEMENT

DBG, LLC and HerbalCeuticals, LLC requests customers to supply various personal information when placing an order, such as name, address, phone number, email address, credit-card number and expiration date.   We use the data requested only for the purpose of processing an order or communicating with the customer or supplier about the status of an order.

We treat this customer information as Private and Confidential and will not disclose this information to other individuals or organizations unless required by law.

We will not distribute or resell customer information to be used in surveys, mailing lists, or any other purpose other than what is required to perform our services.  Our orders are discreetly shipped in a plain package with a shipping label from DBG, LLC or HerbalCeuticals, LLC  We do not specify on the outside of the package the contents inside.  DBG, LLC and HerbalCeuticals, LLC are committed to safeguarding the privacy of our customers' personal information.

International Credit Card Orders - Terms and Conditions

1) If paying by credit card, your international order will be processed by DBG, LLC or HerbalCeuticals, LLC 

2) An international shipment is one whose destination address is outside of the United States Of America.

3) All International orders will be charged a shipping and handling fee in addition to the retail cost of the package ordered [3 Bottles =$25 ; 6 Bottles =$33]

4) All international orders will be shipped via the  United States Postal Service, 1st class mail. [Orders to Canada will be shipped via US Postal Service EXPRESS mail service].

5) In the instances of seizure of goods by international Customs agents or  lost shipments, the sole responsibility falls on the receiving party. Male Boost, nor DBG, LLC and HerbalCeuticals, LLC are not responsible for lost or seized goods. Prior to ordering, it is the buyer's responsibility to verify Customs regulations in the destination country.

6) Lost shipments or undelivered shipments are non-refundable. Buyer accepts full responsibility for the order once it is placed.

 

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Copyright 2001, 2002, 2003 Douglass Medical Labs. All rights reserved  .

Our all Natural Products are manufactured and labeled in accordance with strict FDA guidelines and procedures.

FDA NOTICE:  This product is not intended to diagnose, treat, cure or prevent any disease. RESULTS MAY VARY.